Reservations
+55 54 3295.8100 | 3295.8101
Reservations

Policy Reservation

General and Policy Hotel Condition:

- The rate includes breakfast with the Sierra spices, ligth line and diet.
- Hotel charges 10% service fee.
- Tourism fee Sustainable R $ 2.00 per day (mandatory).
- Check in from 14h and check out until as12h.

Cancellation policies and changes in reserves:

Low season:
If it is necessary to cancel or change the booking date, the customer must give written notice to the Hotel (via e-mail, letter or fax) and not accepted cancellation or modification by phone.The cancellation or change of dates will be subject to collection of fees according to the conditions below:

Low season and Middle: Up to 7 days prior to check in the signal value will be given in the letter of credit to be used for a maximum period of 6 months (Low or Intermediate), subject to availability.
Less than 7 days of check in there will be no refund of the amount paid and will not be granted the right to credit card.*

* If the customer has made an early full payment will be deducted cancellation fee as above terms and granted credit card to use the balance in a maximum period of 6 months (Low, Middle or High Season), subject to availability.

Withdrawal without cancellation - No Show:
Non-attendance without prior written notice, the due date will be considered No Show (withdrawal without cancellation).The reserve will remain available for 24 hours from the check in time (14 hours).After this period the reservation will be canceled (with retention of 100% of the amount paid), offering the vacancy to another interested.There will be no refund of the amount paid.

Withdrawal after entry:
The withdrawal of stay on arrival or after entering the hotel, as well as the early departure for any reason will not be entitled to any refund, reimbursement in cash or credit card in new daily, resulting in the total loss of the amount paid for the package or daily.

High season:
If it is necessary to cancel or change the booking date, the customer must give written notice to the Hotel (via e-mail, letter or fax) and not accepted cancellation or modification by phone.The cancellation or change of dates will be subject to collection of fees according to the conditions below:
High Season: 30 days prior to check in the signal value will be given in the letter of credit to be used for a maximum period of 6 months (Low, Middle or High Season), subject to availability.

Between 29 and 15 days will be granted 50% of the amount paid on the credit card to be used in a period of 6 months (Low, Middle or High Season), subject to availability.

Less than 15 days of check in there will be no refund of the amount paid and will not be granted the right to credit card.*

* If the customer has made an early full payment will be deducted cancellation fee as above terms and granted credit card to use the balance in a maximum period of 6 months (Low, Middle or High Season), subject to availability.

Withdrawal without cancellation - No Show:
Non-attendance without prior written notice, the due date will be considered No Show (withdrawal without cancellation).The reserve will remain available for 24 hours from the check in time (14 hours).After this period the reservation will be canceled (with retention of 100% of the amount paid), offering the vacancy to another interested.There will be no refund of the amount paid.

Withdrawal after entry:
The withdrawal of stay on arrival or after entering the hotel, as well as the early departure for any reason will not be entitled to any refund, reimbursement in cash or credit card in new daily, resulting in the total loss of the amount paid for the package or daily.

Special Packages (Holidays, Christmas and New Year's Eve):
If it is necessary to cancel or change the booking date, the customer must give written notice to the Hotel (via e-mail, letter or fax) and not accepted cancellation or modification by phone.The cancellation or change of dates will be subject to collection of fees according to the conditions below:
Special packages: Up to 45 days prior to check in the amount will be given in the letter of credit to be used for a maximum period of 12 months, subject to availability.
Between 44 and 30 days will be granted 70% of the total value of the package / daily in the letter of credit to be used for a period of 12 months, subject to availability.

Between 29 and 15 days will be granted 50% of the total value of the package / daily in the letter of credit to be used for a period of 12 months, subject to availability.
Less than 15 days of check in there will be no refund of the amount paid and will not be granted the right to credit card.

Withdrawal without cancellation - No Show:
Non-attendance without prior written notice, the due date will be considered No Show (withdrawal without cancellation).The reserve will remain available for 24 hours from the check in time (14 hours).After this period the reservation will be canceled (with retention of 100% of the amount paid), offering the vacancy to another interested.There will be no refund of the amount paid.

Withdrawal after entry:
The withdrawal of stay on arrival or after entering the hotel, as well as the early departure for any reason will not be entitled to any refund, reimbursement in cash or credit card in new daily, resulting in the total loss of the amount paid for the package or daily.

General and Policy Hotel Condition:

- The rate includes breakfast with the Sierra spices, ligth line and diet.
- We charge 10% service fee.
- Tourist tax US $ 2.00 per day (optional).
- Check in from 14h and check out until as12h.

Cancellation policies and changing reservations:

Low season:
If it is necessary to cancel or change the booking date, the customer must give written notice to the Hotel (via e-mail, letter or fax) and not accepted cancellation or modification by phone. The cancellation or change of dates will be subject to collection of fees according to the conditions below:

Low Season and Middle: Up to 7 days prior to check in the signal value will be given in the letter of credit to be used for a maximum of 6 months (Low or Intermediate), subject to availability.
Less than 7 days before check in there will be no refund of the amount paid and will not be granted the right letter of credit. *

* If the client has made an early full payment will be deducted cancellation fee as above deadlines and credit granted license to use the balance in a maximum period of 6 months (Low, Middle or High Season), subject to availability.

Withdrawal without cancellation - No Show:
Non-attendance without prior written notice, on schedule, will be considered No Show (withdrawal without cancellation). The reservation will remain available for 24 hours from the check in time (14 hours). After this time the reservation will be canceled (with retention of 100% of premium), providing the vacancy to another interested. There will be no refund of the amount paid.

Withdrawal of the entry:
The withdrawal of stay on arrival or after entering the Hotel, as well as the early departure for any reason will not entitle to any refund, reimbursement in cash or letter of credit in new daily, resulting in the total loss of the amount paid for the package or daily.

Season:
If it is necessary to cancel or change the booking date, the customer must give written notice to the Hotel (via e-mail, letter or fax) and not accepted cancellation or modification by phone. The cancellation or change of dates will be subject to collection of fees according to the conditions below:
High Season: 30 days prior to check in the signal value will be given in the letter of credit to be used for a maximum of 6 months (Low, Middle or High Season), subject to availability.

Between 29 and 15 days will be granted 50% of the amount paid in the letter of credit to be used for a period of 6 months (Low, Middle or High Season), subject to availability.

Less than 15 days of check in there will be no refund of the amount paid and will not be granted the right letter of credit. *

* If the client has made an early full payment will be deducted cancellation fee as above deadlines and credit granted license to use the balance in a maximum period of 6 months (Low, Middle or High Season), subject to availability.

Withdrawal without cancellation - No Show:
Non-attendance without prior written notice, on schedule, will be considered No Show (withdrawal without cancellation). The reserve will remain available for 24 hours from the check in time (14 hours). After this time the reservation will be canceled (with retention of 100% of premium), providing a place for other interested. There will be no refund of the amount paid.

Withdrawal of the entry:
The withdrawal of stay on arrival or after entering the Hotel, as well as the early departure for any reason will not entitle to any refund, reimbursement in cash or letter of credit in new daily, resulting in the total loss of the amount paid for the package or daily.

Special Packages (Holidays, Christmas and New Year's Eve):
If it is necessary to cancel or change the booking date, the customer must give written notice to the Hotel (via e-mail, letter or fax) and not accepted cancellation or modification by phone. The cancellation or change of dates will be subject to collection of fees according to the conditions below:
Special Packages: Up to 45 days prior to check in the amount will be given in the letter of credit to be used for a maximum period of 12 months, subject to availability.
Between 44 and 30 days will be granted 70% of the total value of the package / daily in the letter of credit to be used within a period of 12 months, subject to availability.

Between 29 and 15 days will be granted 50% of the total value of the package / daily in the letter of credit to be used within a period of 12 months, subject to availability.
Less than 15 days of check in there will be no refund of the amount paid and will not be granted the right letter of credit.

Withdrawal without cancellation - No Show:
Non-attendance without prior written notice, on schedule, will be considered No Show (withdrawal without cancellation). The reserve will remain available for 24 hours from the check in time (14 hours). After this time the reservation will be canceled (with retention of 100% of premium), providing the vacancy to another interested. There will be no refund of the amount paid.

Withdrawal of the entry:
The withdrawal of stay on arrival or after entering the Hotel, as well as the early departure for any reason will not entitle to any refund, reimbursement in cash or letter of credit in new daily, resulting in the total loss of the amount paid for the package or daily.

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